Shipping and payment

general conditions of sale of Silver Ostrich products
THROUGH THE WEBSITE WWW.SILVEROSTRICH.COM

1. Premises

(1) The company Silver Ostrich srl (hereinafter, "Silver Ostrich" or the "Seller") markets the products in Italy and in the world.

(2) These general conditions of sale refer to all products marketed through the website WWW.SILVEROSTRICH.COM

(3) The use of the distance selling service described in these general conditions is reserved exclusively for consumer customers. The term "Consumer" means any natural person who concludes a legal transaction for purposes unrelated to his commercial, business or professional activity. The resale, rental or transfer for any commercial or professional purpose of products purchased from the Site is expressly prohibited.

(4) Silver Ostrich may make changes to these General Terms at any time. Therefore, the Customer is required to accept only the General Conditions in force at the time of the relative purchase.

(5) These General Conditions are intended to protect both parties: consumer and seller, in the process of purchasing the Silver Ostrich product.

(6) It is understood that the execution of the purchase order through the SILVEROSTRICH.COM website implies total and absolute knowledge of these General Conditions of Sale, of which these premises form an integral and substantial part, and their full acceptance.

(7) The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than Silver Ostrich srl, even if they are present on the Official Site through links, banners or other hyper-textual links.

(8) For information relating to the processing of personal data of customers, please refer to the content of the privacy policy.

2. Order of products

(1) Orders can only be placed directly by persons of legal age and who are not in conditions of legal incapacity.

(2) Orders can only be placed through the official website silverostrich.com

(3) During the purchase process, the user is required to provide the requested data, in order to be able to proceed with the sale, shipment and invoicing of the goods.

(4) Each remote purchase order placed by the Customer and governed by these conditions, may relate to one or more products, as summarized in the order and finalized in the shopping cart.

(5) Silver Ostrich reserves the right to modify at any time the limits on the quantity and / or type of products that can be purchased through distance selling.

(6) The Customer independently chooses the desired products. The description of the products ordered, including the measurements of the items, is present in each product sold on the silverostrich.com site - together with one or more photographic images in digital format that allow a correct representation of the products available on the site, is included in the different sections products from the Silverostrich.com site

(7) Although Silver Ostrich constantly adopts measures to ensure that the photographs shown on the site are faithful reproductions of the original products, using high definition images, recorded with the best tools, some variations are always possible due to the technical characteristics and characteristics color resolution of the computer used by the Customer.

Consequently, any confirmation relating to the conditions of the product does not take into account any limitations deriving from the possibility that the representation on the Customer's computer is incorrect. Silver Ostrich srl does not guarantee the identity between Silver Ostrich products and their graphic representation shown on the site due to the aforementioned technical reasons.

(8) During the purchase operations, the Customer can check his cart, the quantity of products added, and the total account, by accessing the specific Cart section.

The Customer is requested to check the accuracy of the contents of the cart before confirming the order, by completing the purchase form according to the instructions provided on the corresponding page of the site and confirming that they have read and accepted these General Conditions.

(9) If the Customer needs to make changes (for example to the item indicated or the number of items) or to correct any errors in the order, he must act directly in the "Cart" section.

3. Product prices
(1) prices are in €

(2) European Union orders include VAT

(3) Costum taxes for countries outside European Union not included

4. Conclusion of the order

(1) The purchase procedure ends when the Customer confirms the order, by entering all the information requested in the CONTACT FORM. Upon confirmation, the order is sent directly to Silver Ostrich srl.

(2) The Customer can correct the order before the conclusion of the same or renounce to place the order, leaving the site without having concluded any order.

(3) The Conditions of Sale are always made available in the "Conditions of Sale" section of the site.

(4) The Customer, after clicking on "Purchase", will receive an automatic e-mail by accessing the order form.

(5) The order issued by the Customer is considered binding for Silver Ostrich only when the entire purchase procedure has been completed regularly and correctly, without any error being highlighted by the Site.

(6) Silver Ostrich reserves the right to evaluate the acceptance of orders received and not to accept purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, Silver Ostrich informs the Customer that the contract is not concluded and that the same has not followed up the purchase order, specifying the reasons. This communication is made within 30 days from the day following that on which the Customer sent the order to Silver Ostrich srl, which will refund any amounts already paid by the Customer in relation to the same.

(7) The Customer receives at the e-mail address indicated, after the conclusion of the contract, the written confirmation relating to the order placed, with information relating to the number and date of purchase, the product ordered, its price, all 'amount paid.

5. Returns and Refunds - Withdrawal

RETURNS ARE NOT ACCEPTED.